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      If you have received the correct order and are unsatisfied with the fit of the item, we’re happy to accommodate this request within 2 days of receiving it. Items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. Once we receive the item, you will be refunded within 5 - 7 business days through the method of payment the item was originally purchased.

      To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

      To start a return, you can contact us at service@fakeee.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      You can always contact us for any return question at service@fakeee.com.


      Damages and issues
      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


      Exceptions / non-returnable items
      Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

      Unfortunately, we cannot accept returns on sale items or gift cards.


      Exchanges
      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


      Refunds
      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.